Refund policy

We Offer A 30-Day Refund Policy For You, If You Are Not Satisfied With The Product, You Can Return It After You Receive The Product(s) within 30 days.

Return & Exchange Process

• Contact Us

When contacting the Customer Support Team at support@artdot.com regarding a return, include the order(s) number of the item you would like to exchange or return and provide a brief description of the reason for the return.

• Handle Your Case

Our Customer Support Team will review your order to check your return & exchange eligibility. Once your return is approved, you will receive return instructions.

• Returns The Item(s)

Follow the instructions to ship your item(s) to our return processing center.

• Refund or Exchanged

Once we receive your package, we will process the refund or exchange within 5 business days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Lost / out-of-delivery parcels
we can offer a replacement if the parcel is lost. But you need to pay for the shipping fee for the replacement. One thing to note is that if the parcel was out of delivery or lost as a result of an incorrect shipping address, we will not offer a replacement nor give a refund.

Return Q&A

What products are eligible for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

When can I get my money back?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@artdot.com.

Who pays the shipping return fee?

You will be responsible for paying the shipping costs for returning your item if the reason for the return is not the result of a product defect or seller mistake. Please contact our Customer Support Team before returning any items. 

How about defective products?

If you find any problems with the quality of your purchase, please contact our Customer Support Team within 30 days of receiving your product and we will assist you with the return and refund process.

Cancellation Policy

Kindly check your order status before requesting a cancellation. If your order hasn’t been processed by our fulfillment system, please email us to request a cancellation. If your order has already started the fulfillment process, we can help you with the return process rather than a cancellation.