Please allow 24 business hours for your order to be processed for shipping. The tracking number may take 1-2 business days to update. Usually, the delivery will not take more than 5 business days after the tracking number updates.

Once your order has been shipped, your account will update the tracking number and you will receive an email notification with a tracking number as well.

You can use this information to track the delivery of your order here.

If you have any concerns or questions about your order status, please contact customer service for assistance.

If you don't receive your item (s) after ordering 7 days :

First, check whether your order change the status to shipped or not.

If it is, you can check the tracking number to see the estimated delivery date and get in touch with the shipping carrier.

If the order is marked as delivered but you has not received it, you can contact the ARTDOT Support Team by providing your Order ID for further assistance.

Yes we do offer free local shipping to UK, US, Canda, Australia, French, Germany, Belgium and Spain. If the notification "This order can't be shipped to the address you entered" appears at checkout, it means that the product you ordered is out of stock in your country. To stay updated on the product restocking, kindly subscribe to our email channel.

We accept returns for most items within 30 days of purchase. Items must be in their original condition, with all original packaging and tags attached. Please see our full return policy for more information.

Please contact the Customer Support Team at support@artdot.com regarding a return, including the order(s) the number of the item you would like to exchange or return and provide a brief description of the reason for the return.

We apologize for the inconvenience. Unfortunately, we are unable to provide an exact date for when the product will become available again. We recommend checking our website regularly for updates on the product's availability. If you would like to be notified as soon as it becomes available, you can sign up for email notifications. Thank you for your understanding.

If your product arrived in not perfect condition. No worries, please reach out to our Customer Support team at support@artdot.com, we're here to help you.

Finding the right products and the right size is essential to us. On each product page, you'll discover Size Specifications with measurements to help you determine the best size. If you have any questions about a specific product, don't hesitate to contact our customer service team for assistance. They would be happy to help you find the perfect fit.

We accept a variety of payment methods, including credit cards, and PayPal.

Yes, we take the security of our customers' personal and financial information very seriously. All transactions are processed through a secure payment gateway, and we do not store any sensitive information on our servers.

We currently only accept payments in the currency listed on the website. If you are using a different currency, the final amount charged may be subject to exchange rate fluctuations.

If your payment is declined, please verify that the information you entered is correct and that the card being used has sufficient funds. If you are still having problems, we suggest that you contact the bank agency to check the details.