We appreciate your purchase from our store and always stand behind our products. ARTDOT products have a 1-year warranty. Your total satisfaction is important to us.
If you have questions, concerns, or needs, please get in touch with us. Our customer support team is always ready to respond to your needs.
Service Time: Mon – Fri 9 am – 6 pm GMT.
Address: ROOM A1-13, FLOOR 3, YEE LIM INDUSTRIAL CENTRE 2-28 KWAI LOK STREET, KWAI CHUNG HONG KONG
Finding the right products and the right size is essential to us. On each product page, you'll discover Size Specifications with measurements to help you determine the best size. If you have any questions about a specific product, don't hesitate to contact our customer service team for assistance. They would be happy to help you find the perfect fit.
We apologize for the inconvenience. Unfortunately, we are unable to provide an exact date for when the product will become available again. We recommend checking our website regularly for updates on the product's availability. If you would like to be notified as soon as it becomes available, you can sign up for email notifications.Thank you for your understanding.
If your product arrived in not perfect condition. Please don't worry, our Customer Support team is here to help you out.
To speed up to process of your case, hope you can do as follow
1) Tell us your Order ID
2) Express what the problem it has
3) Attach a few photos or a video about the item to the email.
We‘re accept Visa, MasterCard, American Express, PayPal, and Apple Pay.
Yes, we take the security of our customers' personal and financial information very seriously. All transactions are processed through a secure payment gateway, and we do not store any sensitive information on our servers.
We currently only accept payments in the currency listed on the website. If you are using a different currency, the final amount charged may be subject to exchange rate fluctuations.
If your payment is declined, please verify that the information you entered is correct and that the card being used has sufficient funds. If you are still having problems, we suggest that you contact the bank agency to check the details.
Order & Shipping
Our products can be shipped to the United States, Canada, The United Kingdom, France, Germany, Italy, Spain, Belgium, and Australia.
Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, Santa Cruz de Tenerife, Las Palmasor, British Forces, Military APO/FPO addresses are not in our delivery zone at that moment, but we will try our best to support these areas soon.
Please note that deliver to a P.O. Box is not available, kindly enter your physical address.
Please allow 24 business hours for your order to be processed for shipping. The tracking number may take 1-2 business days to update. Usually, the delivery will not take more than 5 business days after the tracking number updates.
If you order over 1pcs item, we may send out multi-parcels from different warehouses, the parcels did not come on the same day, kindly wait patiently for all parcels to arrive in the next few days.
Once your order has been shipped, your account will update the tracking number and you will receive an email notification with a tracking number as well.You can use this information to track the delivery of your order here.
Go to Homepage > Support> Track My Order> Enter the required information > Click Track
If you have any concerns or questions about your order status, please contact Customer Supportfor assistance.
If you don't receive your item (s) after ordering 10 days :
First, check whether your order change the status to shipped or not.
If it is, you can check the tracking number to see the estimated delivery date and get in touch with the shipping carrier.
If the order is marked as delivered but you has not received it, you can contact the ARTDOT Support Team by providing your Order ID for further assistance.
Kindly note if you order over 1pcs item, we may send out multi-parcels from different warehouses, the parcels did not come on the same day, kindly wait patiently for all parcels to arrive in the next few days.
Return & Exchange
We accept returns for most items within 30 days of purchase. Items must be in their original condition, with all original packaging and tags attached. Please see our fullreturn policyfor more information.
Please contact the Customer Support Team at email@example.com regarding a return, including the order(s) the number of the item you would like to exchange or return and provide a brief description of the reason for the return.