ARTDOT products have a 1-year warranty. We appreciate your purchase from our store and we always stand behind our products.Your total satisfaction is important to us.
If you have questions, concerns, or needs, feel free to contact us. Our customer support team is always ready to respond to your needs.
Customer Support Email: email@example.com
Business & Collaboration Email: firstname.lastname@example.org
Service Time: Mon – Fri 9 am – 6 pm EST.
Address: RoomA1-13, Floor 3, Yee Lim Industrial Centre 2-28 Kwai Lok Street, Kwai Chung Hong Kong
Frequently Asked Questions
The product I want is out-of-stock, when will it be available?
We apologize for the inconvenience. Unfortunately, we are unable to provide an exact date for when the product will become available again. We recommend checking our website regularly for updates on the product's availability. If you would like to be notified as soon as it becomes available, you can sign up for email notifications. Thank you for your understanding.
My product arrived defective or damaged. What should I do?
If your product arrived in not perfect condition. Please don't worry, our Customer Support team is here to help you out.
To speed up to process of your case, hope you can do as follow
1) Tell us your Order ID
2) Express what the problem it has
3) Attach a few photos or a video about the item to the email.
How do I find a product that works for me?
Finding the right products and the right size is essential to us. On each product page, you'll discover Size Specifications with measurements to help you determine the best size. If you have any questions about a specific product, don't hesitate to contact our customer service team for assistance. We would be happy to help you find the perfect fit.
What payment methods are accepted by your store?
We‘re accept Visa, MasterCard, American Express, PayPal, and Apple Pay.
Is it safe to use my credit or Paypal to make a purchase on the website?
Yes, we take the security of our customers' personal and financial information very seriously. All transactions are processed through a secure payment gateway, and we do not store any sensitive information on our servers.
Can I pay with a different currency than the one listed on the website?
We currently only accept payments in the currency listed on the website. If you are using a different currency, the final amount charged may be subject to exchange rate fluctuations.
What should I do if my payment is declined or if I have a problem with my payment?
If your payment is declined, please verify that the information you entered is correct and that the card being used has sufficient funds. If you are still having problems, we suggest that you contact the bank agency to check the details.
Order & Shipping
How long will it take to receive my order?
Please allow 24 business hours for your order to be processed for shipping. The tracking number may take 1-2 business days to update. Usually, the delivery will not take more than 5 business days after the tracking number updates.
If you order over 1pcs item, we may send out multi-parcels from different warehouses, the parcels did not come on the same day, kindly wait patiently for all parcels to arrive in the next few days.
How can I track my order after it has been shipped?
Once your order has been shipped, your account will update the tracking number and you will receive an email notification with a tracking number as well.You can use this information to track the delivery of your order here.
Go to Homepage > Support> Track My Order> Enter the required information > Click Track
If you have any concerns or questions about your order status, please contact Customer Supportfor assistance.
I Haven't received my order yet – What should I do?
If you don't receive your item (s) after ordering 10 days :
First, check whether your order change the status to shipped or not.
If it is, you can check the tracking number to see the estimated delivery date and get in touch with the shipping carrier.
If the order is marked as delivered but you has not received it, you can contact the ARTDOT Support Team by providing your Order ID for further assistance.
It doesn't accept my shipping address, do you ship internationally?
Yes we do offer free local shipping to UK, US, Canda, Australia, French, Germany, Belgium and Spain. If the notification "This order can't be shipped to the address you entered" appears at checkout, it means that the product you ordered is out of stock in your country. To stay updated on the product restocking, kindly subscribe to our email channel.
Return & Exchange
What is the return policy for items purchased?
We accept returns for most items within 30 days of purchase. Items must be in their original condition, with all original packaging and tags attached. Please see our full return policy for more information.
How do I initiate a return for an item purchased?
Please contact the Customer Support Team at email@example.com regarding a return, including the order(s) the number of the item you would like to exchange or return and provide a brief description of the reason for the return.